Support

Getting help

Baseline CMD is available by invitation. If you belong to an organization that uses it, your organization’s administrators can resend an invitation, restore your access, or change what you can see. Start with them.

Contact us

For anything else, email [email protected]. Please include:

• your device and its system version, or your browser if the problem is in the web portal
• the app version (Profile & Settings → About)
• your organization and username — never your password
• what you did, what you expected, and what happened

Don’t send door codes, alarm codes, patient details or other restricted information.

Common requests

Forgot your password?

Use “Forgot password?” on the portal’s sign-in page.

Lost a device?

Email us and we’ll sign that device out of your account.

Found a security issue?

Email [email protected] with “Security” in the subject line.

Want to delete your account?

See Account deletion.